Refund policy

Return & Refund Policy

We strive to ensure that you are completely satisfied with your purchase. If you are not happy with the product, please read our return and refund policy carefully.

1. Returns

  • Products can be returned within 7 days from the date of delivery.

  • The product must be unused, unopened, and in original packaging.

  • Return request must be raised via WhatsApp / Email with order details.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products

  • Damaged due to misuse

  • Products bought under offers, discounts, or clearance sale

  • Personal care, healthcare, and consumable products (for hygiene & safety reasons)

3. Damaged or Wrong Product

  • If you receive a damaged, defective, or wrong product, please inform us within 48 hours of delivery.

  • Share clear photos or videos of the product and packaging.

  • After verification, we will arrange a replacement or refund.

4. Refund Process

  • Once the return is approved, the refund will be processed within 7–10 working days.

  • Refunds will be credited to:

    • Original payment method (for prepaid orders)

    • Bank account (for COD orders)

5. Shipping Charges

  • Shipping charges are non-refundable.

  • Return shipping cost will be borne by the customer unless the product is damaged or incorrect.

6. Cancellation Policy

  • Orders can be cancelled before dispatch only.

  • Once the order is shipped, cancellation is not allowed.

7. Contact Us

For any return or refund related queries, please contact us at:
📧 Email: divinereceipt@gmail.com